Seagate's SMART value arising (Raw_Read_Error_Rate, Seek_Error_Rate, Hardware_ECC_Recovered)
Lui Cal 18 November 2005 18:03:56
Dear NG friends,
I wish to understand if my brand new Seagate Barracuda 7200.9 is defective in the head/arm parts, or the issues arised is a sort of 'bug' of Seagate's SMART implementation.
On one hand I've some critical SMART-attribute values that are constantly growning, even under a very light workload like opening small text files or browsing the filesystem. The HDD has only 30 hours of power-on time, most of these spent to test the unit to understand the root of problem. Beside the Barracuda is running, as slave on the same IDE channel, an older Quantum Fireball CR4.3 that show no Seek_Error_Rate nor Raw_Read_Error_Rate errors at all (RAW_VALUE=0), confirming that are no issues in the enviroinment. I've tested the unit with SeaTools and no error was found, but - I think - only because the thresholds are not been yet reached.
Considering the issues described, is a replacement advisable, or is better to mantain the drive in place waiting the TEC? Are here other guys that have meet the same SMART-attributes's raising condition?
I wish to understand if my brand new Seagate Barracuda 7200.9 is> defective in the head/arm parts, or the issues arised is a sort of> 'bug' of Seagate's SMART implementation.>
On one hand I've some critical SMART-attribute values that are> constantly growning, even under a very light workload like opening> small text files or browsing the filesystem. The HDD has only 30 hours> of power-on time, most of these spent to test the unit to understand> the root of problem.> Beside the Barracuda is running, as slave on the same IDE channel, an> older Quantum Fireball CR4.3 that show no Seek_Error_Rate nor> Raw_Read_Error_Rate errors at all (RAW_VALUE=0), confirming that are no> issues in the enviroinment.> I've tested the unit with SeaTools and no error was found, but - I> think - only because the thresholds are not been yet reached.>
<snip>
if you have any doubts you should replace the drive. even though it might pass the diagnostic... seagate *might* still warrantly the drive if you explain the problem to them as well as you did here
Considering the issues described, is a replacement advisable, or is> better to mantain the drive in place waiting the TEC?> Are here other guys that have meet the same SMART-attributes's raising> condition?>
Model: ST3802110A> Firmware revision: 2AAA> Identify information CRC: Ok
This is from the Resetting SMART message:
I have a Seagate hard drive that some software reports the 07 seek error rate and 0A spin retry count are outside of their acceptable range. I have tried Seagate's Disk Diagnostics and the program reports the drive is fine. HD Tuneup says no. Anyway is there a way to reset the SMART on the hard drive so I can see if it stays within an acceptable threshhold? Sometimes when I start WinXP Pro SP2 I get a bad_pool_call error. Could this be related to a seek error rate or spin retry count error? The drive is not making any strange noises.
HD Tune 2.50
(07) Seek Error Rate 76 60 30 49359484 Failed
(0A) Spin Retry Count 100 100 97 0 OK
Model: ST3120026A Firmware: 8.54
This is a relatively new drive with a power on time of 2268 hours. I have not decided what to do yet. -- <Bill>
Brought to you from beautiful Unalaska/Dutch Harbor, Alaska. N 53° 51.140' W 166° 30.228' (WGS 84)
I've discovered that the issue is due to the particoular implementation of some SMART-attributes made by Seagate: the values shown is related to the every error sensed, and not (as done by Maxtor, i.e.) only to the uncorrectable/unrecoverable errors.
Furthermore, the rattle that I've noticed unpacking the disk is to retrace to the arm lock mechanism that should (I hope) avoid the head slamming risk caused by the punctual mishandlings that occours during the shipment (damned !@x*В§, sgrunt!).
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